Trinity Pain Medicine Associates, P. A.
FREQUENTLY ASKED QUESTIONS – COVID 19
The wellbeing of our patients and families is our utmost priority at this crucial time. We want you to be assured that we're taking all the necessary precautions to ensure that we do our part to help reduce the spread of COVID-19. The following are the guidelines of our practice in the form of frequently asked questions. For the most recent updates on COVID-19 please visit https://www.cdc.gov/
FAQ:
What’s our practice doing during the COVID-19 pandemic?
The well being of our patients and staff is our top priority. We will continue to care for the needs of our patients just as before while continuing all efforts in preventing the spread in COVID-19. Our office will remain open and patient care will continue, we have enabled the option for Tele-Health for our patients with non-life-threatening emergencies. Please contact our office for more information on our practice to prevent the spread of COVID-19.
I have an appointment scheduled to come into the office. Do I still attend this appointment?
If you’ve had an appointment scheduled to come into our office, we have done our best to reach out and re-schedule all necessary appointments for a tele-health consultation. If you have any questions or are unsure about your upcoming appointment, please contact our office prior to your scheduled appointment for more information. Our office is available via phone 24/7. Please utilize the “Contact” tab on our website for our office contact information.
What is Tele-Health? How does it work? Will I still gain the same quality of treatment with a virtual consultation?
A telemedicine appointment is just like a regular appointment. You will sit in front of a camera where you will be able to see yourself and your health care provider on the screen once your session begins. These appointments are also called virtual visits.
Upon scheduling your virtual consultation, a member of our team will contact you directly with instructions on how to complete your virtual consultation. We utilize a software that is compatible with most computers or mobile devices with video recording features enabled. For more information on scheduling your virtual consultation, please contact our office.
The quality of care and safety for our patients and their families will always remain our top priority no matter the environment of care. We understand these circumstances are new for most of our patients. Tele-medicine has been discovered across the nation through explicit research to be the safest and most effective form of patient care during this time for patients who do not require emergent care. We will use our best judgment while enforcing the safety policies set forth for determining the patients that require emergent care in our office. If you have any questions, our office is available by phone 24/7.
Are we still seeing New Patients or Follow-up appointments?
Yes. Care for our patients will continue. Our phone lines for scheduling are staffed just as before. For more information on scheduling your next consultation, please contact our office.
What if my prescription needs to be refilled?
Please contact your pharmacy and have them fax a request for a refill to (817) 882-9888. If you have any questions following this instruction, please contact our office for further assistance.
Are we still having procedures in the office?
No. We have done our best to contact all patients on the schedule and re-schedule the appointments as necessary. If you have been scheduled for a procedure in our office and have not been contacted to be re-scheduled, please contact our office and a member of our scheduling team will assist you.
Are we still seeing patients in the office for Pump refills/adjustments?
Yes. We will continue to see patients at our physical office location that are deemed emergent by The Texas Medical Board. Please contact our office for more information on our practice to prevent the spread of COVID-19.
How long will this change last?
With so many changes in the evolving data, please refer to https://www.cdc.gov/ for the latest updates on COVID-19.
For any additional questions, please utilize the “Contact” tab on our website to contact our office. We are available to assist you 24/7 via phone.
